Delivery & Returns
You can return products within 14 days of receipt for a refund or to exchange for something that is just right for you. Please note that all items returned must be in their original unopened packaging with all labels and tags still attached.
We cannot accept any returns that are soiled, worn, damaged or laundered. For hygiene purposes, we regret we cannot accept any returns on wigs or panties. By law, intimate garments containing a crotch such as bodies or panties, cannot be returned once they have been tried on or worn. If the goods are returned unopened we can accept them. All goods will be inspected on return. The following items are non returnable unless in their original packaging and unused
- Sex Toys
- Massage oils
We cannot accept any returns on intimate adult toys which are not shrink wrapped in their original packaging
Procedure for returns
1. Please visit the Return page here
2. Complete form to obtain a Returns Merchandise Number, The RMA allows you to return the item and is not a guarantee that we will accept the return.
3. We will inform you of the RMA number to add to your returns packaging
Any faulty product may be returned to us within 5 days of receipt for replacement or a credit.
We do not refund original shipping costs or your return shipping costs.
To cancel an order please email (sales(@) cherrypye.com or telephone us as soon as possible. You must have the order reference.